TERMS OF USE

Thank you for accessing this Website www.ciaorecipes.com.

Please read carefully these User Conditions before using this site, which is operated by CiaoRecipes Limited, a company incorporated in England (registered with company number 8924807).

You have to accept these terms of use each time you want to order and purchase on ciaorecipes.com. We operate this site for the purpose of promoting and selling the products and services supplied by us.

These Terms and Conditions govern your use of the Ciaorecipes.com Site and Online Stores and all services provided in connection with these. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site.

Please note that to use any of the services provided on the ciaorecipes.com Site and buy our products, you are required to register as an authorized user on the site and accept our terms of use. If at any time you do not wish to accept these conditions, then you may not use this site. By using the Ciaorecipes.com Site, you agree to be bound by these Terms and Conditions and our Privacy and Cookies Policy.

Any demand or notice must be given to:

or CiaoRecipes Limited,

3rd floor, Ferrari House 102 College Road

Harrow, Middlesex, HA1 ­1BQ

United Kingdom 

or using the form on the contact page of the Website:  https://www.ciaorecipes.com/contacts

 

1. No Reliance

Whilst we take steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. We have no responsibility for content provided by third parties and we are merely providing access to such content to you. We have no obligation to verify the content of such information nor to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.

 

2. Copyright Notice

This site and all materials, text, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names, logos, marks, formats, files, devices and links contained in it or linked to it (together "Content") are protected by copyright, trademarks and other rights of intellectual property owned by us or licensed to us. Anyone accessing this site is entitled to view any part of it. However, the Content must not be used nor reproduced (in whole or part) for any other purpose, including on or in connection with another website or publication or for direct commercial gain. Furthermore, any links to this site must be notified to and approved by us before they are created or steps are taken to create the same. Images are provided to help recognise products. Due to packaging redesign and improvements, these may not reflect exactly the pack you receive.

 

3. No Warranty

This site and its content are provided "as is", excluding warranties of any kind, either expressed or implied, to the fullest extent permissible under applicable law. We accept no liability for functions contained on the site and make no warranty that the site will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the site is compatible with your computer equipment or that the site or its server is free of errors, viruses, worms or "Trojan horses" and we shall not be liable for any damage you may suffer as a result of such destructive features.

 

4. Limitation of Liability

You acknowledge that your use of this site and its content is at your own risk.

Except for liability, which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you in its entirety.

 

5. Local Laws and Regulations

This site is not directed at persons in a jurisdiction, where for any reason the site's publication or availability is prohibited and any person, for whom such a prohibition applies, must not access the site. Those, who access the site do so on their own initiative and are responsible for compliance with applicable local laws or regulations.

 

6. Privacy statement

There are a number of pages on this website, where you may input your personal information. Please see our Privacy Policy for further details. Where you do consent to our holding and use of your personal information, it is intended that such consent will benefit any purchaser of our business.

 

7. Validity of provisions and remedies

If any provision of these conditions is or becomes invalid or contravenes applicable regulations, then the remaining provisions will not be affected.

 

8. Waiver

No waiver by us of any breach of these conditions shall constitute a waiver of any other breach. No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.  

 

9. Links to the site

Websites or pages, to which this site is linked (other than other websites operated by us), are for information only and have not been reviewed by us. We have no responsibility for the content of such websites or pages and accept no liability for any losses whatsoever that may be incurred as a result of any linking to the same.

 

10. Governing law and jurisdiction

These conditions are governed by the laws of England.

 

11. International Use

CiaoRecipes Ltd makes no promise that materials on the Ciaorecipes.com Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Ciaorecipes.com Site from territories, where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and you are responsible for compliance with local laws. CiaoRecipes accepts no responsibility for.

  


 

Acceptance of terms (terms and conditions)

Welcome to CiaoRecipes Ltd’s Terms and Conditions for use. Please select the relevant terms and conditions from the Ciaorecipes.com site below. This legal notice applies to the contents of the website under the domain name http://www.ciaorecipes.com ("Website").

Please read this agreement carefully. These represent the Terms and conditions for using this service. If you do not agree to these, you may not use this Website.

You are permitted to use our Website solely on the basis of these Terms and Conditions. We reserve the right, at our discretion, to update and/or revise these Terms and Conditions. Please check periodically for changes.

 

TERMS AND CONDITIONS

    1. Use of the website

        1.1 Subject to these Terms and Conditions, you are authorised to view and download our Website for your personal use only. CiaoRecipes may change, suspend or discontinue the Website at any time, including the availability of any feature, database, or content. CiaoRecipes may also impose limits on certain features and services or restrict your access to parts or all of this Website without notice or liability.

        1.2 You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use the Website, including, without limitation, modems, hardware, software, and long distance or local telephone service.

 

    2. Registration and security

        2.1 To register with ciaorecipes.com and purchase goods from our Website you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

        2.2 We reserve the right to decline a new customer registration or suspend a customer’s account at any time and at our sole discretion.

        2.3 CiaoRecipes reserves the right, in our absolute discretion, to terminate your access to all or part of the services with or without notice.

        2.4 CiaoRecipes reserves the right in our absolute discretion to discontinue the Website or services, or any part thereof, at any time, with or without notice.

        2.5 CiaoRecipes may change the Website and Retail Sites or delete features in any way, at any time and for any reason.

 

    3. Member conduct

        3.1 You may not use the Website for any of the following purposes:

        • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

        • Transmitting material that is or which encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

        • Gaining unauthorised access to other computer systems.

        • Interfering with any other person's use or enjoyment of the Website.

        • Breaching any laws concerning the use of public telecommunications networks.

        • Interfering or disrupting networks or websites connected to the Website.

        • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

        • Engaging in technically harmful behaviour, which includes but is not limited to: computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data and other malicious software or harmful data.

       

     3.2 CiaoRecipes reserves the right to refuse to post material on our Website and other Retail Sites or to remove material already posted on the Website.

 

    4. Privacy

        4.1 Registration data and certain other information about you is subjected to our Privacy Policy, which has been updated recently to include important information about CiaoRecipes use of cookies on this website. By using the ciaorecipes.com site, you agree that you accept the CiaoRecipes Privacy Policy.

 

    5. Intellectual property

        5.1 The content of the Website and the Retail Sites are protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Website and the Retail Sites on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Websites without written permission from CiaoRecipes.

 

    6. Indemnity

        6.1  You agree to indemnify and hold CiaoRecipes harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Website or the Retail Sites, or from your use/misuse of the sites or the use/misuse by any person for whom you are responsible or from your violation of the Terms and Conditions.

 

    7. Dealing with third party suppliers

        7.1 You agree that your dealings with Third Party Suppliers found on or through the service including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the Third Party Supplier, and you agree not to hold CiaoRecipes liable for any disputes you may have with such Third Party Supplier.

 

    8. Links

        8.1 The Website may provide, or third parties may provide, links to other websites or resources. As CiaoRecipes has no control over such websites and resources you agree that links to third party websites are provided solely for your convenience and CiaoRecipes is not responsible for the availability of such external sites or resources and is not liable for the content found at such sites or resources.  If you decide to access any third party websites linked to the website, you do so entirely at your own risk.

 

    9. Limitations of Liability

        9.1  This Website and the Retail Sites are provided on an "AS IS" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

        9.2 CiaoRecipes assumes no liability for any viruses or any other disabling features that affect your access to or use of the Website or the Retail Sites.

        9.3 CiaoRecipes assumes no liability for any incompatibility between the Website or the Retail Sites and other websites, services, software and hardware.

        9.4 CiaoRecipes assumes no liability for any delays or failures you may experience in initiating, conducting or completing any transmissions or transactions in connection with the Website or the Retail Sites.

        9.5 CiaoRecipes assumes no liability for any modification, suspension or discontinuance of any of its Websites, domain names or services.

        9.6 CiaoRecipes assumes no liability for any use of the Website or the Retail Sites including, without limitation, direct, indirect, incidental or consequential loss or damages or any loss of profits, loss of revenue business interruption, loss or program or otherwise.  Nothing in these terms and conditions shall exclude or limit CiaoRecipes liability for:

        a) death or personal injury caused by negligence; or

        b) fraud or misrepresentation; or

        c) any liability which cannot be excluded or limited under law.

 

    10. Force majeure

        10.1 While CiaoRecipes endeavours to ensure the Website is available 24 hours a day, CiaoRecipes shall not be liable if for any reason the Website is unavailable at any time, for any period.

 

    11. Communications

        11.1 From time to time, we may send to your email account (email account that you designate), information about changes or additions to the Website or about any of our related products or services.

If you have opted to receive news about offers that may interest you, we will send you our newsletter by email. If you do not want to unsubscribe, just send us a message, as will be shown in the newsletter itself.

 

    12. Termination

        12.1 CiaoRecipes reserves the right, in our absolute discretion, to terminate your access to all or part of the Website or the Retail Sites without notice. Upon such termination or suspension, you will be denied access to any information or files you have stored on the CiaoRecipe’s Website or Retail Sites.

 

    13. Miscellaneous

        13.1 The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

        13.2 If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.

        13.3 This Agreement shall be governed by and construed in accordance with the laws of England and the parties submit to the non-exclusive jurisdiction of the English Courts.

 

    14. Company details

         Ciaorecipes.com is owned and operated by CiaoRecipes Ltd, registered number 8924807, a company registered in England and Wales.

         Registered address: CiaoRecipes Limited, 3rd floor, Ferrari House 102 College Road, Harrow,­ Middlesex, HA1 ­1BQ, United Kingdom

         Please, if you have any questions contact us using the relevant contact form on the website.

 


 

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

 

1. Orders and payment

Each order for a Content Licence made by you through our service, is subjected to acceptance by us. We may choose not to accept your order for any reason but will inform you if we do choose not to accept your order. You will make your order when you click on the ‘Pay now’ button during the checkout process. The contract between us (Contract) will only be formed when we accept your order for the Content Licence or Licences at the point after you have clicked the ‘Pay now’ button and you have been forwarded to a page telling you your “payment was successful”. A confirmation email will also be sent to your registered email address.

1.2 Once the Contract is made we will grant you the non-exclusive and non-transferable right to use the Content to which the Contract applies for your own personal and non-commercial use only, strictly subject to these Terms and Conditions of Use. This right we grant to you is the Content Licence.

 

2. Payment

We accept payment by Paypal. We are not currently able to accept payment online via cash, cheque, Diners, or Habitat paper gift vouchers.

CiaoRecipes Ltd uses Paypal for online payments. Paypal allows us to safely process your credit card payments and complete the financial transactions as securely as possible. For further information regarding Paypal’s secure systems, please visit their website www.paypal.co.uk/uk.

CiaoRecipes Ltd is not liable for any unauthorized access to information supplied by you.

2.2 You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order.

Ownership in the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges.

If you prefer you will be able to pay with a bank transfer. Ask us for more details (link al form). We do the deliver as soon as we will receive the payment.

 

3. Product purchases

You must be over the age of eighteen to purchase alcohol from CiaoRecipes Ltd. If you have ordered alcohol from us and cannot be at home at your selected delivery time, it is your responsibility to ensure that a suitable person aged eighteen or older is there to receive the order.

3.2. You may submit orders for Products by using our online ordering facility on the Website at any time after you have created an account. The facility and our communications to you in relation to any order or contract will be in the English language. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.

3.3 Each Product for which you click 'Add to basket' is added to a 'shopping basket' facility. You are given the opportunity to review the quantity, delivery date and frequency of order of each item in your shopping basket when you choose to 'check out & deliver'. You can change these, or cancel the purchase of each of the Products completely, at this stage, at any time before clicking 'place order'. After you have clicked 'place order' and after our acceptance of your order, items are added to your delivery in addition to any items that you have previously ordered. The Website still allows you to review all the Products that you have already ordered from us, and make amendments and corrections to them until the deadlines published on the Website. You can do this by clicking on 'my deliveries' whenever you are logged in.

3.4. Your submission of an order amounts to an offer to enter a contract to buy the Products from us; you cannot then withdraw or cancel your order except as stated below.

3.5. No order is accepted from you until our Website displays an order confirmation message. This message is displayed after you click 'place order' in the shopping basket 'order summary' page. A contract for our sale of Products to you arises on our acceptance of your order.

3.6. Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a Product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we may offer a reasonable substitute. You may reject that substitute, and you will not be charged for it, or, if you have paid already, we will refund any amount paid for it. If we do not offer a substitute, we will remove the Product from your order so that you are not charged or, if you have paid already, we will refund you the price. We will, however, bear no liability for unavailability of Products.

3.7. Subject to clauses 3.8 below, the price that we charge you for the Products will be the price stated by us on the Website prior to you clicking the 'place order' button.

3.8. All Products offered by us are subject to seasonal changes in supply levels and supply prices. If you are a 'subscription' customer (e.g. where you choose to have repeat orders of Products) the prices for certain Products may therefore differ from the price for those Products when first ordered by you. The prices for all Products ordered on a subscription basis shall be those prices for the Products stated on our Website. We recommend that you check the Website regularly. The Website still allows you to review all the Products (and their prices) that you have already ordered from us, and make amendments and corrections to them until the deadlines published on the Website.

3.9. Ordering a Product from us carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your orders before the deadlines published on the Website. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation before the published deadline. This deadline is important since, typically, we make up the deliveries for dispatch to you the day before delivery and obtain some of the Products especially to fulfil your order and may not be able to sell the Products elsewhere. Any payments you have made for orders, which have been properly cancelled will be reaccredited to you. Despite the foregoing, if you are a consumer, then you may also cancel the order below insofar as the order is for non-perishable Products.

3.10. Despite the above provision, you are entitled to cancel a payment for Products, where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for reaccredit to your card.

3.11 All prices for Products are inclusive of any applicable VAT.

3.12 A minimum spend on online groceries for £ 50 applies.

Delivery costs £ 8.95 in U.K. because the products come from Italy. Free delivery over £ 100 spending.

We reserve the right to change our charges.

In other countries: shipping charges apply to all orders of less than 100 £ and will vary depending on the country of destination. In this case the shipping costs will be displayed prior to check-out. Free delivery over £ 100 spending.

We do not ship goods in Italy.

3.13  Cancellation rights

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them and pay for the return will be borne by the customer.

Notice of such cancellation must be given in writing to CiaoRecipes Ltd (info@ciaorecipes.com), details as provided above. If we do not receive notice of cancellation within 14 days you can no longer cancel or refuse an order.

  

4. Shipments and deliveries

Please note that our products are often prepared specifically to meet your requirements. For this reason, sometimes it may take ten to fifteen days for delivery. We will let you know when this will be done by notice to you via email as soon as we can be certain.

4.2. We will make delivery to your address as stated when you set up an account or update that address. We reserve the right not to deliver to all locations and we will tell you when you apply to register an account with us whether we can deliver to your address. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal. Any changes to address details must be made before the order deadlines published on our Website.

For orders over 100 £ the shipping is free. Shipping charges apply to all orders of less than 100 £ and will vary depending on the country of destination.

4.3. We endeavour to keep your delivery day the same, but we reserve the right to change it temporarily or permanently and will tell you if we do so.

4.4. If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.

4.5. The delivery documents must be signed by a person who is at least 18 years.

4.6. You must inspect the Products as soon as possible after delivery and notify us promptly if you find any defects, by writing to us on address shown on our Website. We will replace or refund you for defective Products. Otherwise, our liability is limited and if you decide to reject the goods upon delivery and the subsequent 14 days, for any reason that is not our direct, costs of returning your responsibility will be borne by.

You can specify whether you want the reasons for the refusal in the communication by clicking on Orders on the My Account page.

Please keep in mind that:

4.7. If the customer decides for its own reasons for rejecting the goods, the shipping costs for returning the goods will be borne by him.

4.8 Orders placed on the Friday preceeding an Italian national bank holiday, (namely January 6th – April 25th – May 1st – June 2nd- August 15th –November 1st – December 8th – December 26th or on Easter Monday), will be processed on the next working day.

We also inform you that with regard to holidays that fall during the week, these may cause delays to the ordinary course of shipments and their deliveries.

 

5. Refunds and returns

Is in your full right to reject the goods for any reason within 14 days after delivery, but the cost of return will be at your expense.

If you are experiencing problems with objective concerning the goods received at the time of delivery and you want to avail yourself of the right to be refunded, we will re-credit the amount spent on your credit card (or if you prefer, we will replace the good with another one, the same good). You will need to notify us promptly by clicking on Orders on the My Account page and explain what the problem is that the goods can not be accepted, attaching a photo of the flaw. You don’t have to return us the good.

Otherwise, it is still in your right to withdraw within 14 days after delivery, but the cost of return will be at your expense.

In this case you must return the good to the following address in Italy:

CiaoRecipes Ltd /Euroged

Via Albenga 59, 10098 Rivoli TO (Italy)

We will credit the amount spent when we receive the goods back.

  


YOUR STATUS

To order from CiaoRecipes, you must register with us. This is referred to as 'set up an account' throughout our Website and literature. However, this is not a credit account; payment will be required upon delivery of goods. This account can be set up by following the instructions on the Website.

 

2.1 By registering with us and placing an order through our site, you warrant that:

(a)            You are legally capable of entering into binding contracts;

(b)            You are at least 18 years old;

(c)            All the information you provide to us is true, accurate, current and complete in all respects including your name, address, phone number, email address and any other details we may request in order to process your order;

(d)            You will inform us immediately if any of any changes to the information you supplied when registering by updating your personal details;

(e)            You will use the Content you obtain from us under the Content Licence in accordance with these Terms and Conditions and only for lawful purposes and in a lawful manner.

(f)          Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to   a maximum fine on conviction of £1,000.

 

2.2  We reserve the right to:

(a)            Decline a new customer registration or suspend a customer's account at any time and at our sole discretion.

(b)            Terminate, at our absolute discretion, your access to all or part of the services with or without notice.

(c)            Discontinue, at our absolute discretion, our service, or any part thereof, at any time, with or without notice.

 

3.1 Registration data and certain other information about you is subject to our Privacy Policy. We recommend that you read our Privacy Policy before you accept these Terms and Conditions.

 


 

OUR PRODUCTS

Our products are of high quality, excellent food and wine. The manufacturers from whom we serve are checked and certified members of consortia. Information regarding the country of origin of products (Italy) are found in the product data sheets or labels.

 

ALLERGENS

Our products may contain ingredients to which someone is allergic. Carefully check the components and ingredients before you purchase from this site. Nutritional information is contained in the product data sheets and product labels.

We do not accept liability in case of allergies. Anyone suffering from any disease is required to check the ingredients carefully to the details of the product and even before consuming the product. Check the ingredients of each product before ordering and eating them.

Your acceptance of our Terms and conditions implies that you have taken note of this and CiaoRecipes disclaims any responsibility in this regard.

 

REGISTRATION

To order from ciaorecipes.com, you must register with us. This is referred to as 'set up an account'.

To register with ciaorecipes.com you must be over eighteen years of age.

You must accept our terms of use ticking the appropriate box.

You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details using the page My Account.

Following your set up of an account, we will email confirmation of your account set up to you. For your records, please print or save this email. For your records, please also print or save these terms and conditions for your future reference.

 

Password and security

When you register to use the Ciaorecipes.com Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (via the relevant contact form) immediately.

If CiaoRecipes Ltd has reason to believe that there is likely to be a breach of security or misuse of the ciaorecipes.com Site, we may require you to change your password or we may suspend your account.