Privacy Policy


Our commitment to you

The CiaoRecipes group values your privacy and the security of your data is extremely important to us. This policy sets out where and how CiaoRecipes collects your personal information and how it will be used, as well as your rights over any personal information we hold about you.

Please note that this Privacy Policy includes some important information about how CiaoRecipes uses cookies on its websites. Please ensure you have read and understood the changes in this Policy and the CiaoRecipes online Terms and Conditions, which apply whenever you use the website.

Business Information

The website is owned and operated by CiaoRecipes Limited,  Registered Office: 3rd Floor, Ferrari house, 102 College Road, Harrow - Middlesex  HA1 1BQ

Company Registration Number: 8924807.

Your use of the Website is governed by the CiaoRecipes online Terms and Conditions. Please ensure you have read and understood the Terms and Conditions in addition to this Policy.

Our promise to you

  • CiaoRecipes does not store your credit card data and at no time will we have access to them. You will be the one who authorizes PayPal or credit cards to proceed with the payment.

       • CiaoRecipes respects, and is committed to protecting, your privacy and will only process your personal information in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003 (as amended) and any other UK privacy legislation in force from time to time.

        • CiaoRecipes does not sell, rent or loan any information that identifies you to any third party without your consent. CiaoRecipes may use reputable partners, suppliers or agencies to process your personal information on our behalf: but we will only do so where CiaoRecipes strict instructions on the processing of data and security are met.

        • The personal information you give to us may be shared within the CiaoRecipes group of companies and, for those who order online, with our agents and other third parties who need your information to enable your order to be delivered.

        • To prevent fraud and ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed. If false or inaccurate information is provided and fraud is suspected details will be retained by the Credit Reference Agency and may be passed to fraud preventing agencies.

        • Any information you give to CiaoRecipes is held with the utmost care and security.

What information we collect   

        • When you visit our Website, we collect two types of information:

        1. Personal information such as your name, address, telephone number and email address as provided by you when you: register, enter a competition, use forums, or place an order with us and enter your payment card details.

        2. Information such as your computer’s IP address and anonymous information collected from cookies when you are browsing our website to help us understand how to improve our website and services to you.

How we will use the information       

        • The information CiaoRecipes collects will be used to process your orders and to help us ensure that all customers are genuine.

        • Additionally, we will look at the products you buy, together with information about the way you have viewed our website obtained by a ‘cookie’ (see below).  We may use this information for market research and statistical analysis, to enable us to send you information about products and services that may interest you, potentially send you money off vouchers and to help us to develop this website to make your shopping easier in the future, including the personalising of our website. The information we communicate to you may be sent by email, post or via telephone you provided and you consented to us doing so.

        • We will only send you marketing information by email or post or use information about your shopping preferences to give you coupons online when you have given us your permission.

        • If you wish to amend your marketing preferences with CiaoRecipes online, you can do so by clicking on my “account” and following the directions.

        • Remember if you take either of these steps, CiaoRecipes will not be able to send you information about special offers, promotions or discount vouchers.    

Keeping you informed about CiaoRecipes products and services:

        • We will only send you marketing information by email or post or use information about your shopping preferences to give you coupons in-store or online, when you have given us your permission.

        • Remember if you take either of these steps, CiaoRecipes will not be able to send you information about special offers, promotions or discount vouchers.

        • CiaoRecipes will, of course, continue to let you have information on the operation of your account including confirmation and delivery details and information about important changes to our services.

Your rights 

        •     In addition to the company's safeguards, your personal data is protected in the UK by the Data Protection Act 1998. This provides amongst other things that the data we hold about you, should be processed lawfully and fairly.  It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than it is necessary.  It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and report us any inaccuracies.

  • If you are a consumer (an individual acting outside of the course of your business or trade), there are certain terms implied into your contract with us, which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).
  • It is important for you to know that nothing in these terms affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office ( or Citizens Advice Bureau (
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of England.